Last updated: 1 October 2026
This policy explains how Bice Electrical collects, uses, stores and shares personal information when you visit biceelectrical.com.au, ask us for a quote, apply for a job or deal with us as a customer. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Bice Electrical is the trading name of the trustee for the Bice Electrical Unit Trust (ABN 14 227 372 347), a licensed electrical contractor in South Australia (PGE 259431). In this policy, “we”, “us” and “our” mean Bice Electrical.
Privacy questions can go to:
We only ask for what we need to respond to you and do the work.
You can deal with us without giving your name, for example when asking a general question by phone. To quote or carry out work we need to know who you are and where the job is.
We do not intentionally collect sensitive information such as health or criminal record details. If a job applicant includes this in their documents, we only use it for assessing the application.
When you use our website, some information is collected automatically by our website and the tools described in section 5:
This information does not tell us your name. We use it in summary form to understand how the website is used and how to improve it.
We use personal information to:
We do not sell personal information. We do not use your personal information to make decisions about you by computer program alone.
Some of our providers store data outside Australia. Google and Microsoft may store data in the United States and other countries. Brevo is based in the European Union. Trustindex is based in Hungary. SiteGround operates data centres in several countries. We use reputable providers with published security and privacy standards, but we cannot guarantee that overseas laws give the same protection as Australian law.
We will only send you marketing emails or texts if you have agreed to receive them, or if the Spam Act 2003 otherwise allows it, for example because you are an existing customer. Every marketing message will tell you how to unsubscribe, and we will act on your request within 5 business days. Service messages about a job you have booked are not marketing.
Photos of our work. We sometimes share photos of completed jobs on our website and social media. We do not show customers, house numbers, street names or anything else that identifies your property without your permission.
We store personal information in our email account, our website and our business software. We protect it with strong passwords and two-factor sign-in where available, encrypted (HTTPS) connections, website security software and limited staff access.
We keep information only as long as we need it:
When we no longer need information, we delete it or remove identifying details.
If we have a data breach that is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.
You can ask to see the personal information we hold about you, or ask us to correct or delete it, by contacting us using the details in section 1. We will respond within 30 days. We may need to confirm your identity first. If we cannot give access or make a change, for example because we must keep compliance records by law, we will explain why in writing.
If you have a concern about how we have handled your personal information, please contact us first and we will try to resolve it within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
We may update this policy when our business, our website tools or the law changes. The current version will always be on this page with its “last updated” date.
